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Privacy Policy

Solent Trichology Clinic
Last updated: 11th March 2026

1. Introduction

Solent Trichology Clinic is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website:

https://www.solenttrichologyclinic.co.uk

This policy applies to all visitors, clients, and individuals who contact us or use our services.

Solent Trichology Clinic provides consultations and treatments for hair loss and scalp conditions and operates from Gosport, Hampshire.

2. Who We Are

Solent Trichology Clinic provides professional trichology consultations and treatment plans for hair and scalp conditions.

Address:
5 North Meadow
Weevil Lane
Gosport
PO12 1BP
United Kingdom

Email: solenttrichology@outlook.com
Telephone: 07904 268599

If you have any questions about this privacy policy or your data, please contact us using the details above.

3. What Personal Data We Collect

We may collect the following information when you interact with our website or services:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Appointment enquiry details

  • Medical or hair/scalp related information provided during consultations

  • Messages submitted via website forms

Automatically collected information

When you visit the website we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and usage data

4. How We Use Your Information

We collect and process your personal information to:

  • Respond to enquiries submitted via our website

  • Schedule and manage appointments

  • Provide consultations and treatment plans

  • Send treatment information or follow-up communication

  • Improve our website and services

  • Comply with legal and regulatory requirements

We only use your information when we have a lawful basis to do so.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

Consent
When you submit a contact form or request information.

Contractual necessity
To provide consultations, diagnosis, and treatment services.

Legitimate interests
To improve our services and communicate with clients.

Legal obligations
Where we must comply with healthcare or business regulations.

6. Medical and Health Information

Some consultations may involve the collection of health-related information regarding hair loss or scalp conditions.

This information is treated as special category data under GDPR and is processed only when necessary for:

  • diagnosis

  • treatment recommendations

  • ongoing care

All such information is handled confidentially and securely.

7. How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect your personal information, including:

  • Secure storage systems

  • Restricted access to personal data

  • Encryption where appropriate

  • Secure communication channels

We only retain personal data for as long as necessary to fulfil the purpose it was collected for or to meet legal requirements.

8. Sharing Your Information

We do not sell or rent your personal data.

Your data may be shared with:

  • Healthcare professionals or specialists where referral is necessary

  • Service providers supporting our website or appointment systems

  • Legal or regulatory authorities where required by law

All third parties must comply with data protection regulations.

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies may collect information such as:

  • Browser type

  • Device type

  • Website interaction data

You can control or disable cookies through your browser settings.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Request transfer of your data (data portability)

  • Withdraw consent where applicable

To exercise your rights, please contact us using the details above.

11. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.

12. Data Retention

We retain personal information only for as long as necessary for:

  • providing services

  • medical record requirements

  • legal or regulatory compliance

Once no longer required, data will be securely deleted or anonymised.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last updated” date.

14. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Solent Trichology Clinic
Email: solenttrichology@outlook.com
Phone: 07904 268599

Reviews

I went to Deborah after noticing significant hair shedding and was really low and worried about it. Deborah assessed my hair and gave me a clear explanation of what was happening. Deborah gave me clear steps to follow to find out exactly what was behind the loss and the results were very reassuring.  Together with treatment from my doctor to restore a significant vitamin imbalance, Deborah helped me to find the right products that made a massive difference in boosting hair growth and helping me to maximise my hair health.

I’m continuing to follow her recommendations and really pleased with how things are going. Seeing Deborah was invaluable at a time when I wasn’t sure what could help.

I contacted Deborah in desperation after 15 months of severe dandruff, red scaly patches and flaking skin around my hair line from the use of hair dye. I had tried everything I could find to deal with it and nothing worked. She analysed my scalp and said it was seborrhoeic dermatitis. She explained what was happening and gave me a treatment regime, saying it would take about 3 months to go.

I followed it faithfully and it is now completely clear, and I know how to manage it if I ever get it again. She was very helpful, and I can fully recommend her

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